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Our Store Policies

Things You Need to Know

We founded the Virtual Friends of the National Museums project with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience.

We conduct business according to the same values, knowing that better service equals loyal customers.

  1. Please be aware that a no return and no refund policy applies to all products purchased after 15 days.

  2. Products brought in defected, damaged due to customer handling or negligence will not be refunded or replaced.

  3. Products returned without purchase receipt or clear proof of purchase from our online store will not be refunded or replaced.

  4. Products with factory defaults will be reviewed by the Product Quality Assurance Unit, to verify claims by the customer.

  5. False, wrongful, and online libel aimed at the reputation of our brand and other brands we stock, will be subject to litigations.

  6. Please endeavor to reach out to our customer care unit via our  website, email, social handles, or phone number.

  7. You can lodge your complaints through our customer care 

Our Cookie Policy

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content


Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this cookie policy or our use of cookies, please contact u at

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